Legal
Privacy Policy
This page explains, at a high level, how SignWorkflow handles account information, document-related data, and operational records across the product.
Information we process
SignWorkflow may process profile details, workspace membership data, signer details, document metadata, audit events, and operational logs needed to deliver the service. Contact and support submissions may include your name, business email, team size, selected topic, message, and request reference. Network metadata may be processed for abuse prevention and service security.
How data is used
Data is used to authenticate users, route signing requests, maintain document history, support billing and workspace administration, and operate retention or audit-related workflows.
Sharing and subprocessors
Limited service providers may be used for infrastructure, storage, email delivery, cloud export connections, and payment processing when required to run the product.
Retention and deletion
Depending on workspace settings and document state, records may be retained for operational, legal, or audit purposes before deletion or purge flows are allowed. Closed contact and support messages are generally retained for up to 12 months, then deleted from active support systems unless a legal, security, fraud-prevention, or contractual requirement requires longer retention.
Questions
If you need help with privacy or data-handling questions, contact the team through the public contact page.